---
title: "Master Refunds with Ease: Seamless Processing in DejavooExtra"
slug: "refund"
description: "Navigate refunds effortlessly with DejavooExtra! Learn how to process returns, handle loyalty points, and manage multiple payment methods. This guide provides the tools and steps to ensure smooth and accurate refund transactions, enhancing customer satisfaction and streamlining your business operations."
updated: 2024-09-16T12:41:52Z
published: 2024-09-16T12:41:52Z
canonical: "docs.dejavooextra.com/refund"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dejavooextra.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund

## **Refunds made Easy**

Refunds are key to great customer service, and we’ve streamlined the process to make it as smooth as possible. This section provides the tools and knowledge to efficiently manage refunds, ensuring seamless transactions every time.

The “Refund” function allows you to return a sale transaction and deduct any earned loyalty points accordingly. For non-loyalty customers, refunds are processed through the DejavooPOS home screen, while loyalty member refunds should be handled via the DejavooExtra Loyalty home screen.

To start the refund process, you will need the Reference ID number of the sale transaction. Reference ID number can be found from the transaction slip, from the **DejavooExtra Merchant Portal** under the ***“***[**Members**](/v1/docs/memberdetails)**”** section, or from the **DejavooExtra Member Portal** under the **“**[**Transactions**](/v1/docs/pos-transactions)**”.**

Here’s how to proceed:

1. **Select the “Refund” option** from the DejavooExtra Loyalty Home screen collapsed menu. Refund page with “Reference ID Entry” field is displayed.
2. **Enter the 12 digits reference ID number** of the sale transaction into the “Reference ID Entry” field and click the “Search” button. After clicking the search button, transaction details will be displayed on the screen.
3. **Click the “Refund”** **button** to finalize the process.

> [!NOTE]
> Note!
> 
> Refund action returns the full amount related to the selected transaction. Instead of a refund transaction, you can consider issuing a gift coupon like a store credit coupon for a partial amount or for the full amount.

![](https://cdn.document360.io/7a53cef2-9e72-4f07-bd23-e048f50dcdd6/Images/Documentation/image(104).png)

**Refund Rules**

This section outlines the rules for processing refunds based on the payment type used during the sales transaction. Each payment type has specific procedures to ensure accurate and fair handling of refunds.

| **Payment Type** | Rule |
| --- | --- |
| **Points** | If any points are earned or redeemed from the sales transaction those will be cancelled. If the earned points have been already redeemed on another sale transaction, the order of the points cancellation is as follows: - First, the current point balance is checked. If there is sufficient point balance, it is deducted from the available points balance. - If the available point balance is not sufficient, the cash refund balance must be deducted from the amount to be refunded and the cash refund balance must be paid. - If the available point balance and cash back amounts are not sufficient, the points USD equivalent will be deducted via credit/debit card payment. |
| **Redeem Coupon** | Coupon redemption will be enabled for another transaction. |
| **Debit/Credit Card** | The amount received from the cards will be returned to the cards used during the sales transaction. |
| **Cash** | Received cash amount will be refunded in cash. |

> [!NOTE]
> For Example,
> 
> Let's say $5 points earned from a sale transaction made with $2 cash and $10 credit card payment is spent.
> 
> - If the member’s point balance is $10, after deduction their point balance will be $5.
> - If the member’s point balance is $2, after deduction it will be “0”. $2 of the remaining $3 is deducted from the cash payment. The remaining balance of $1 is deducted from debit/credit card and $9 debit/credit card is refunded to the member.