What is the Dashboard, and what can I do with it?
The Dashboard is the central hub of your DejavooExtra Portal where you can view and manage all aspects of your loyalty program. It provides a comprehensive overview of your account, including metrics like member activities, rewards redemption, and member acquisition progression. You can also access various tools to customize your program, view detailed reports, and make adjustments as needed.
How can I reach the Dashboard Section?
When you log in to the DejavooExtra Merchant Portal, the dashboard serves as your homepage. You can also navigate to the dashboard at any time by clicking on the DejavooExtra logo in the top left corner of the screen.
Can I adjust the data displayed on my Dashboard?
Yes, the Dashboard can be adjustable to display the metrics and reports most relevant to your business. You can select different time frames to tailor the view of your data.
How often is the data on the Dashboard updated?
The data on the Dashboard is updated in real-time, so you can monitor your loyalty program’s performance as it happens. However, some reports may take a few minutes to reflect recent transactions or changes.
Can I export data from the Dashboard?
No, data cannot be exported directly from the Dashboard.
What should I do if I notice discrepancies in the data displayed on my Dashboard?
If you notice any discrepancies in the data, first ensure that the time frame and filters applied are correct. If the issue persists, email to support@dejavooextra.com with specific details so that the support team can investigate and resolve the problem.
What does the Customer Lifetime Value (CLV) metric represent?
The Customer Lifetime Value (CLV) metric represents the total revenue a business can expect from a single customer account throughout their relationship with the company. It helps businesses identify high-value customers and strategize retention efforts.
Why is my CLV lower than expected?
A lower Customer Lifetime Value (CLV) might indicate that members are either making fewer purchases over time or spending less per transaction. Reviewing your loyalty program and sales strategies may help improve this metric.
How can I interpret the "Active Members" metric?
The "Active Members" metric displays the number of loyalty program members who have made a transaction or engaged with your store within a specific period, providing insight into customer engagement levels.
What does the "New Members Joined" metric reflect?
The "New Members Joined" metric shows the number of new customers who have enrolled in your loyalty program during the selected time frame, helping you track the growth of your program.
What actions should I take if my "New Members Joined" count is low?
If the number of new members joining your loyalty program is low, consider revisiting your membership drive strategies. This might involve offering sign-up or referral campaign incentives or improving the visibility of your loyalty program in your store or online.
How can I compare performance over different time periods?
Use the filter on the dashboard to compare metrics over different time periods. This comparison can help you identify trends, seasonal impacts, and the effectiveness of promotions.
Can I add new reports to the Dashboard?
No, the system only allows predefined reports to be displayed on the dashboard.
What should I do if I need more detailed reports than what the Dashboard provides?
For more detailed reporting, you can go to the Analytics section for in-depth analysis regarding your store, terminals, loyalty program, and members.
Can I see the metrics older than 30 days?
Yes, you can see reports older than 30 days. The report filter allows you to view data from the "Last 90 Days," as well as "Last 30 Days," "Last 7 Days," and "Today." Simply select the desired time frame from the dropdown menu to access the corresponding data.
What does the "Total Sales" metric measure?
The "Total Sales" metric measures the cumulative sales revenue generated during the selected period, giving you a clear picture of overall business performance.
What does the "Total Transactions" graph tracks?
The "Total Transactions" graph tracks the number of sales transactions over time, helping you monitor business activity and customer purchase frequency.