How can I reach the "Merchant" section?
To access the "Merchant" section in the DejavooExtra Merchant Portal, you have two easy options:
Via the Left-Hand Navigation Menu:
On the main screen of the Merchant Portal, look at the left-hand side of your dashboard.
Find and click on the "Merchant" icon. This will take you directly to the "Merchant" section, where you can view and manage all details related to your stores.
Using the User Menu:
In the upper right corner of your main screen, locate your profile name (e.g., "Hi, Alex Roe") and click on it to reveal a dropdown menu.
Select "Merchant" from the dropdown menu. This will also take you to the "Merchant" section.
How can I view the details of my store?
To view your store's details, navigate to the "Overview" tab in the "Merchant" section. Here, you'll find essential information such as the Extra ID, Merchant ID, store address, contact information, and other key store details.
Can I edit my store’s information?
Yes, you can edit your store’s information by clicking on the "Edit" button at the bottom of the "Overview" tab. Make sure to save your changes to keep your store's details up to date.
How do I update the contact information for my store?
To update the contact information, go to the "Overview" tab within the "Merchant" section. See the ‘‘Contacts’’ area and click on the "Edit" button, make your changes, and save them.
Who can I add as a contact for my store?
You can add anyone relevant to your store's operations, such as an admin or a manager. Ensure their contact details are accurate for proper communication.
Where can I view my store’s subscription details?
Subscription details can be viewed under the "Subscriptions" tab. This section outlines the type, status, price, and activation date of your store's subscription plan.
How do I change my store’s subscription plan?
If you need to change your subscription plan, email to support@dejavooextra.com or contact your Merchant Service Provider (MSP).
How can I view my store’s invoices?
Navigate to the "Invoice & Payments" tab to view all invoices related to your store. The section will list each invoice with details like the issuer, amount, and payment type.
Can I pay invoices directly through the portal?
Currently, invoices can only be viewed in the portal. Payments need to be handled through the payment methods associated with your account.
How can I monitor the transactions made in my store?
The "Transactions" tab displays all the sales transactions made in your store, including details like the date, amount, and type of transaction.
Is it possible to filter the transactions by date or type?
Yes, you can use the "Filter" option in the "Transactions" tab to narrow down your search by date, Ref ID, or TPN ID.
What are TPNs, and how do they relate to my store?
TPNs (Terminal Processing Networks) are unique identifiers assigned to your store's payment terminals. These can be viewed in the "TPN(s)" tab, where you can see the status and last transaction date for each terminal.
How do I troubleshoot issues with a TPN?
If a TPN shows an inactive status or you encounter issues, contact technical support for assistance by sending email to support@dejavooextra.com
What additional information can I add about my store?
The "Optional" tab allows you to add extra information, such as your store's website, seasonal operation periods, and specific opening and closing hours.
Why is the optional information important?
Adding optional information can help improve your store's visibility and ensure customers are aware of special hours or seasons.
How can I manage the users associated with my store?
The "Users" tab lets you manage user accounts associated with your store, including roles, email addresses, and account status.
How do I add a new user to my store?
To add a new user, click on the "Create" button in the "Users" tab, fill in the required details such as; Name, Last Name, and email, and assign a role before saving.
What are commissions, and how are they calculated for my store?
Commissions are fees associated with different payment types. In the "Commissions" tab, you can view the commission rates, minimum and maximum amounts, and applicable fees.
Can I modify the commission rates for my store?
Commission rates are typically set by the provider and may not be adjustable through the portal. Contact your Merchant Service Provider (MSP) for further assistance.
Can I track the performance of my marketing emails?
Yes, in the "Email" section under "Marketing," you can track details like whether the email was opened and when it was delivered.
How do I add or manage a store in the Merchant Portal?
Your store information is pre-defined and is provided by the Merchant Service Provider (MSP) that you signed up with. You do not have the ability to manually define or create new stores within the system.
How many different stores can be defined?
The number of stores that can be defined is determined by the Merchant Service Provider (MSP) and depends on the agreement and setup with your merchant account. Typically, each store associated with your account is predefined by the MSP when your merchant account is created. You cannot define additional stores manually.
What happens if I do not enter a Latitude & Longitude value?
If Latitude & Longitude values are not entered, location-based services may not function correctly, impacting features like store location on maps.
Why am I not seeing any results when I search for products?
Ensure that your search parameters are correct and that the products you're searching for are properly defined in your inventory. Additionally, double-check that you are entering the product name or SKU ID correctly, as any discrepancies may prevent the system from locating the desired items.